The company responsible for processing your personal data is:

Novo Nordisk Pharma (Private) Limited
113, Shahrah-e-Iran,
Clifton, Karachi, Pakistan
Phone: +92 21 35360920

You can always contact the local Data Protection Officer at Novo Nordisk Pharma (Private) Limited at  with questions or concerns about how we process your personal data.

We get your personal data from the following sources:

  • From you directly
  • From Health Care Professionals such as your nurse, a pharmacist or doctor
  • From publicly available publications, websites, or social media

We process personal data about you for the following purposes:

  • To perform a scientific evaluation of any complaint or side effect potentially related to a Novo Nordisk medicinal product
  • To file side effects in our global safety database, which is regularly analysed for overall patterns
  • To assess patterns associated with complaints, including side effects

For the purposes described above in Section 3, we may process the following types of personal data:

  • Contact information (name, address, telephone number, email address)
  • Data revealing racial or ethnic origin
  • Data concerning health and medicinal products you are using

Our processing of your personal data requires a legal basis. By law, we are allowed to process your personal data described above in Section 4 based on the following legal bases:

The processing is necessary for our compliance with the legal safety obligation

We may share your personal data with:

  • Health authorities
  • Other Novo Nordisk entities (e.g. Novo Nordisk affiliates in other countries)
  • Partner companies that assist our company (e.g., license partners, consultants, IT service providers)

We will keep your personal data for the following period of time:

  • 12 years for data relating to technical complaints
  • Permanently for data relating to side effects
  • Up to 5 years for all other enquiries

In general, you have the following rights:

  • You can get an overview of what personal data we have about you
  • You can get a copy of your personal data in a structured, commonly used and machine-readable format
  • You can get an update or correction to your personal data

Under applicable law, there may be limits on these rights depending on the specific circumstances of the processing activity. Contact us as described in Section 1 with questions or requests relating to these rights.